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One More Thing You Can Do to Get More Business
One more thing you can
do to get more business
By Maurice A. Ramirez
"Feed your business
and your business will feed you!"
In recent years this cliché has
come to mean feeding your business a balanced diet from the four business
food groups:
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Education
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Public Relations
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Marketing
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Advertising.
Most business owners see
these four groups as two spending categories. However, these MUST be four
spending accounts in your ledger or you'll have an empty calendar and an
empty bank account. In the past year, a fifth business food group has emerged,
social media. Let's take a quick look at the traditional four and how they
relate to the latest addition.
Education
The concept of the highly
educated professional is not new, but education is so much more than course
work and technical expertise. Education includes investing in mentoring for
you and being a mentor to others. It also includes becoming a member of professional
associations.
How much should you spend
on education? Three to five percent of your gross business income. If you
are still in the first two to three years of a new business, double that!
If you are still operating off your business loan or investment funds, six
to 10 percent of total yearly expenses should be budgeted to education.
Public
Relations, Marketing & Advertising
When it comes to public
relations (PR), marketing and advertising, the situation becomes a little
more complex. The first problem is that in the minds of most small business
owners, these are synonymous terms. THEY ARE NOT.
Public relations is the
establishment of you and your company as the recognized expert within a specific
demographic, geographic and/or professional group. This is also known as "branding." So,
public relations is the process of branding. At this stage, it’s almost irrelevant
what your PR says as long as it positions you as the expert's expert.
Marketing is association
of your established brand with products and or services in the mind of a
particular person, demographic, geographic and/or professional group. A
"market" is that identifiable person, demographic, geographic and/or
professional group. While public relations is the process of branding, marketing
is the process of "establishing the brand."
Advertising is the establishment
of a sense of need for a product or service in the mind of your market. Even
if your market knows your name (brand) and your products/services, if they
do not know that they need your products or services, they will never buy!
On the other hand, if they "feel the need" and you have established
your brand, they will seek you out.
So how much should you
spend on PR, marketing and advertising? The answer reflects the progressive
nature of this process. In this case, one sum of money should be allocated
for the entire process of PR, marketing and advertising. At first, the entire
amount will be spent on PR, with little marketing or advertising. Your target
market needs to know you are the expert.
As you become the recognized
expert, spending on marketing increases and spending on PR decreases. Finally,
you will be established as the expert and your brand will be established
in your market by your marketing. This is when you will begin to shift spending
to advertising. But, don't expect to spend much on advertising until at least
one year after you begin a well-planned PR program and at least six months
after you begin a highly targeted marketing plan.
How much should you spend
on PR, marketing and advertising? If you want success, spend 10 percent to
20 percent of gross revenue. Again, if you are a start-up still operating
on loans or investment capital, budget 20 percent of that money per year
for this process.
Social media
Entrepreneurs are using
the newest Internet trend, professional social networks. Services like LinkedIn,
Konnects, Ecademy, Plaxo and even Facebook provide professionals the opportunity
to meet and collaborate with colleagues worldwide. These professionals fall
into two distinct groups:
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Those for whom the emphasis is on the word "network."
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Those for whom the emphasis is on the word "social."
Those who emphasize the
word network seek to promote and expand their business. Those who emphasize
the word social seek to promote and expand their Christmas card list. Social
media marketing is the systematic approach to using social networks and other
Web 2.0 and Web 3.0 technologies as part of an all-inclusive marketing plan.
In less than six months,
through social media efforts alone, one business:
1. Secured two book contracts
with mainstream publishers.
2. Contracted four full-fee
speaking engagements.
3. Secured the keynote
address for the largest international convention in a new market.
4. Obtained a monthly column
in the largest distribution industry magazine in a new market.
5. Contracted a consulting
deal in a new niche market.
6. Contracted with two
foreign governments to provide consulting services.
7. Served as a consultant
to the Centers for Disease Control and Prevention.
All this for the investment
of an hour a day and NO MONEY!
If you want to increase
your profits, just remember to feed your business and your business will
feed you!
(Ramirez is a professional
speaker and founder of the consulting firm High Alert LLC. He assists companies
to align business continuity plans with personnel and customer behavior
during adversity. Board certified in multiple specialties, Ramirez serves
on expert panels for pandemic preparedness and healthcare surge planning.
He is founding chair of the American
Board of Disaster Medicine and a senior physician-federal medical officer.) 
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